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Terms of service

Welcome to The Velvet Veils. These Terms and Conditions ("Terms") govern your use of our website located at https://thevelvetveils.com/ (the "Site"), as well as any services provided by The Velvet Veils. By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site or services.

1. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site and services after any such changes constitutes your acceptance of the new Terms.

2. Eligibility

You must be at least 18 years old to use our Site and services. By using our Site, you represent and warrant that you meet this requirement.

3. Use of Site

You agree to use our Site only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable local, state, national, or international law or regulation.
  • Use our Site in any manner that could disable, overburden, or impair the Site or interfere with any other party’s use of the Site.
  • Attempt to gain unauthorized access to any part of our Site, or any systems or networks connected to the Site.
  • Transmit any viruses, worms, or other harmful code.

4. Intellectual Property

All content on our Site, including but not limited to text, graphics, logos, images, and software, is the property of The Velvet Veils or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from our Site without our express written permission.

5. Products and Services

The Velvet Veils offers various products and services through our Site. All product descriptions, prices, and availability are subject to change without notice. We make no warranties or representations regarding the accuracy of any information on our Site.

6. Orders and Payment

When you place an order through our Site, you agree to provide accurate and complete information. Payments are processed through our secure payment gateway. We reserve the right to refuse or cancel any order at our discretion.

7. Returns and Refunds

Please refer to our Return Policy [link to Return Policy] for information regarding returns, exchanges, and refunds.

8. Privacy Policy

Your use of our Site is also governed by our Privacy Policy [link to Privacy Policy], which outlines how we collect, use, and protect your personal information.

9. Limitation of Liability

To the fullest extent permitted by law, The Velvet Veils shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our Site, (b) any unauthorized access to or use of our servers and/or any personal information stored therein, (c) any interruption or cessation of transmission to or from our Site, or (d) any errors or omissions in any content.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Insert Jurisdiction].

11. Communication Consent

By accepting the Terms and Conditions of our platform, you expressly consent to our collection and use of your personal data, specifically your phone number, for the purpose of contacting you through phone calls, IVR and RCS messaging. These calls and messages may be made to remind you of any relevant updates, activities, or information regarding your account, as well as to inform you about new offers, promotions, or updates related to our platform and services. You acknowledge and agree that we may use your phone number to provide these communications and understand that this is a necessary part of your engagement with our platform. You may opt out of receiving such communications at any time by contacting our support team or following the opt-out instructions provided in any communication. However, opting out of promotional calls will not affect non-promotional or service-related communications that are essential to your use of the platform

12. Contact Us

If you have any questions about these Terms or need to contact us, please use the following contact information:

  • Email: Care@thevelvetveils.com
  • Phone: +91 93199 69609

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14. Termination

We reserve the right to terminate or suspend your access to our Site and services, without prior notice, for any reason, including if we believe you have violated these Terms.

Thank you for using The Velvet Veils!

[Note: Ensure to update placeholders such as effective date, jurisdiction, and other specific details according to your actual policies and location.]